Terms & Conditions & Allergy Policy
1. Introduction
These Terms and Conditions govern the sale and delivery of all food and beverage products provided by MonkeyThai ("we", "us", "our"), operating as a Sole Trader business at 12 Bath Street, St Helier, Jersey, JE2 4ST. By placing an order via our website, telephone, WhatsApp or any affiliated third-party platform, you ("the Customer") agree to be bound by these terms.
2. Operating Hours & Order Deadlines
Our official business and kitchen operating hours are from 4:00 PM to 10:00 PM, seven days a week (subject to seasonal changes or exceptional closures).
- Last delivery order: the final deadline for placing an order for delivery is strictly 9:30 PM. Orders placed after this time will only be eligible for collection, if available, or rejected.
- Last collection order: orders for collection must be placed before 9:45 PM.
3. Order, Delivery & Payment Terms
- Minimum order value: the minimum order value for delivery services is strictly £20.00 (excluding any specific delivery charges, if applicable). We reserve the right to decline any delivery order that does not meet this threshold. There is no minimum for collection.
- Delivery area & address: we deliver exclusively within specified zones in Jersey (currently St Helier). It is the Customer's sole responsibility to provide an accurate delivery address, contact number and postcode.
- Delivery timeframes: our standard target delivery timeframe is up to 30 minutes from the moment the order is accepted and confirmed. This time is an estimate and may fluctuate due to traffic conditions, adverse weather, peak operating hours or road closures. MonkeyThai shall not be held liable for minor delays beyond this target.
- Order confirmation: an order sent through this website or WhatsApp is a request. It becomes binding when we confirm it (by phone or WhatsApp reply). If we cannot fulfil an order we will tell you as soon as possible.
- Payment: by card over the telephone at the time of confirmation, or by cash on delivery or collection. We do not currently accept online card payments through this website.
4. Cancellations, Refunds & Takeaway Exclusivity
MonkeyThai operates strictly as a takeaway and delivery business. Because all dishes are freshly prepared to order and consist of perishable goods, the Customer does not have a legal right to cancel or amend an order once food preparation has commenced. Refunds or replacements will only be issued at our sole discretion in the event of clear order errors or sub-standard food quality verified upon immediate receipt.
5. Allergy and Dietary Policy & Right of Refusal
Our kitchen prepares traditional authentic Thai cuisine. We regularly handle a wide variety of high-risk allergens including, but not limited to: peanuts, tree nuts, crustaceans, molluscs, soy, fish, sesame seeds, gluten, eggs and celery. Due to the compact nature of our takeaway kitchen environment, complete airborne or contact cross-contamination cannot be 100% eliminated.
Right of refusal based on severe allergies: to guarantee customer safety, MonkeyThai explicitly reserves the absolute right to refuse or cancel any order if a customer discloses allergen requirements or severe sensitivities that exceed our kitchen capabilities or safety thresholds. If we determine that the risk of cross-contamination is too high to safely prepare a meal according to the customer's specified restrictions, we will decline the order and issue a full immediate refund of any payment taken. We refuse to compromise on customer health and safety.
6. Governing Law
These Terms and Conditions, the Allergy Policy and all contracts formed under them shall be governed by, construed and enforced in accordance with the laws of the Island of Jersey, Channel Islands. Any disputes arising directly or indirectly from our services shall be subject to the exclusive jurisdiction of the Courts of Jersey.